Sales Training

Sales tips for professionals working in marketing and communication agencies

LinkedIn tips

18 Steps to an All-Star LinkedIn Profile is free as an ebook on Amazon Kindle

I want to help in this time of crisis, and one thing I can do is offer my newly published book – “18 Steps to an All-Star LinkedIn Profile” – for free. It’s now available as an ebook on Amazon Kindle, until end of April. Grab it today and focus on something you can control …

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Should I send a personal note to new LinkedIn connections?

Can we please have an honest conversation about the tips for LinkedIn marketing coming our way, and more broadly, social media? Yes, even if it’s advice from the platforms themselves. To set the context. No matter what I do, whether on social media or not, I am always thinking from the perspective of the audience …

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10 tips on how to be a world class Social Media leader

I was delighted to speak at the Social Selling 2018 event in Singapore, organized by Black Marketing and Chris J Reed. It attracted a fantastic audience and wonderful speakers, and I want to thank everyone who came up after my speech, or shared on social media, that they enjoyed my insights. That’s the #givingeconomy in …

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360 Video is a massive content opportunity for business

I recently caught up with my friend, Andrew Psarianos, CEO of Picture Perfect Productions, and he showed me a 360 video example that made my jaw drop. Until that point, I’d seen 360 examples, but I hadn’t seen a business case. Now I had. It was of Singapore’s stunning Marina Bay and rather than just …

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I’ve lost my job, help me with my LinkedIn profile?

I’m at the point where I could pay cash for a luxury dream holiday, anywhere in the world, if I was paid every time I got asked this question. Let’s talk straight. If you’ve lost your job and are only now thinking about your LinkedIn profile, you are completely missing the whole point of the …

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The Digital Conversationalist due to be born

Well that’s it. My last day at Novus Asia and what a wonderful opportunity it’s been to work with the team here. Fabulous people. Talented. Smart. Brilliant. And funny. It’s also definitely not goodbye as we plan to become partners moving forward, with Novus Asia doing what it’s brilliant at, and me doing my bit …

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Sales Training – Four Focus Areas for Success

Ask any sales person during their annual review what they need from the company to hit their figures next fiscal year, and usually “training” comes out top of the list. Ask them what sort of training or coaching they need within this broad area and the response is usually a spattering of different fields including …

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Communication is the Most Important Skill in the Professional Services Sector

I’ve had a few recent reminders about this, working with some other professional services companies. All of them have been really talented in their respective fields but were lacking in their ability to communicate on the work we were doing together. Weeks would go by and I’d hear nothing, so I’d follow-up and say hey, …

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Delivering Great Customer Service isn’t Hard, is it?

We’ve recently had the opportunity to do 15 customer audits on behalf of two separate companies. It’s something we’ve been doing over the years and we have a well-proven process that always delivers results – some unexpected it has to be said… The audit process itself is a really powerful tool for both customer retention …

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Please don’t Sell – Share Value

I want to share some great things I’ve learnt about social media with my very small business community – the geosynthetics industry. For the uneducated, geosynthetics are engineered products (usually made from plastics) that are used in civil engineering and infrastructure projects. The interesting thing is the market dynamic of such products – it tends …

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